Events like Salon QP in London, which once drew large brands and independents alike, now see exhibitor numbers falling as focus on retail locations grows.
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Luxury brands including Bottega Veneta, Theory and Rag & Bone are changing internal structures in order to make way for new digital and organizational initiatives that position to better compete in a faster-paced industry.
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“At some point, we’re going to look back and think, how did we not have a digital layer on the physical world,” Greg Jones, director of VR and AR at Google, said at Shoptalk Europe.
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The luxury brand is relying on in-store personalized services to win customers back.
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Social profiles and websites are the new shop window. Luxury brands can no longer afford to see their digital presences fall so far behind the quality of their products and services.
— Samantha Shankman
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Cover image credit: Salon QP