Consumers

Loyalty Strategies Require Multigenerational Approach

Generation Z | Millennials

Digital

Luxury Brand Longevity is a Matter of Loyalty

Consumers

Raising Customer Loyalty in the Midst of an Uncertain World

Social Media

Consumers

Everything from Measuring Loyalty on Plastic to the Threat of Gold

Analysis | Hospitality | Reports

Digital

Postcards From The Edge: Loyalty To Luxury In the Wake Of The Digital Divide

Consumers

Quality Hospitality Starts from Inside the Business

Hospitality

Events

LS Keynote 2017 Speaker Introduction: Elsa Wang, Swarovski

China | Keynote

Consumers

Thanks a Million: How to Recognize the Ultra-Luxury Shopper

Events

[Video] LS Keynote Shanghai 2020: Embracing a New Era of Luxury Retail with WeChat

E-commerce | Keynote | Social CRM | WeChat

Consumers

Japan falls from grace as brands turn to China

Markets

Digital

Five Social CRM Practices That Brands Should be Engaging in Today

China

Digital

What Luxury Brands Can Learn from the Beauty Industry’s E-Commerce Boom

Beauty | E-commerce | Reports | User Experience

Digital

Paid Search Engine Marketing Won't Buy Luxury Brands Love

Reports | Search

Consumers

Do Affluent Customers Value Rewards?

UHNW

Consumers

Only When Passion is Created is Luxury Worth the Price Tag

Analysis

Retail

Q&A: How Can Luxury Brands Maximise E-Commerce Efforts?

Consumers

The Latest Luxury Data and Trend Inferences from the Luxury Institute

Data | Millennials | UHNW

Digital

Opinion: Consumer Communications in The Digital Age

Retail

Optimising Holiday Jewellery Sales to Encourage Purchases in January, and Beyond

CRM | Holidays | Jewellery | Loyalty

Digital

The New Customer Service Means Offering Convenience